Terms of Use

Introduction

Welcome to our website!

By accessing our website, you agree to be bound by these Terms of Use (TOU), all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

Owned by: Sirius Wilderness Medicine Inc. (Doing business as: SIRIUSMEDx)

Intellectual Property

The content of the site, including, but not limited to, text, graphics, logos, icons, images, audio clips, and video clips, is the property of SIRIUSMEDx and is protected by copyright and intellectual property laws in Quebec, Canada, and internationally. The reproduction, modification, distribution, or republication of this content without the prior written permission of SIRIUSMEDx is strictly prohibited.

Acceptable Use

You agree not to use the SIRIUSMEDx site in a way that could cause, or is likely to cause, interruption, damage, or alteration to the site. Any fraudulent, abusive, or illegal use is prohibited and may be grounds for termination of your right to use the site or for complaints to authorities.

User Contributions

Comments or participation in forums on our site are welcome, provided they do not contain offensive language, defamatory statements, advertising, or illegal content. SIRIUSMEDx reserves the right to remove any content deemed inappropriate.

Accounts (Portal User)

Users may be invited to create an account to access certain features of the site. You are responsible for maintaining the confidentiality of your login information and for controlling access to your account.

Sale of Goods and Services

We offer products and services on our site. Products sold include, but are not limited to: medical equipment, medical supplies, training equipment, and promotional items. We also sell services such as: training, consulting, medical services, and equipment rental. All information, descriptions, or images we provide are presented for indicative purposes only, but we strive to present everything as accurately as possible. We are not legally bound by these informations, descriptions, or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase these goods and services at your own risk. You can contact a member of our team at any time during opening hours for more information.

Online Payments

We accept the following payment methods on this site: credit card or direct debit. When you provide us with your payment information, you confirm that you have authorized the use and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument. If we believe that your payment has violated a law or one of our terms of use, we reserve the right to cancel your transaction.

Transport and Delivery

When you make a purchase on our site, you agree and acknowledge to provide a valid email and a shipping address for the order. We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.

Refund Policy - Sold Items and Goods

We are committed to refunding items that are damaged or do not meet the customer's expectations. Refund requests must be made within thirty (30) days following the receipt of the items/goods. This policy does not apply to items sold at a discount.

Cancellation Policy - Training

We reserve the right to cancel a training if it does not meet the required minimum number of participants. If SIRIUSMEDx cancels a course, all registered individuals will be refunded unless the client requests a transfer to another course date.

If the client cancels their participation, here are the refunds that will be applied according to the cancellation deadline before the start of the course:

30 days or more : Full refund
15 to 29 days : Partial refund of 50%
14 days or less : No refund offered
Limitation of Liability

SIRIUSMEDx will not be held responsible for any issues or damage arising from the use of the website, if such use results from non-compliant or irregular use.
Indemnity

As a user, you agree to indemnify SIRIUSMEDx, its officers, directors, employees, agents, licensors, and suppliers against all losses, expenses, damages, and costs, including reasonable professional fees, resulting from any violation of the Terms of Use or any activity related to your account (including negligent or unlawful use).
- Applicable Laws
  
  This document is subject to the applicable laws of Canada and aims to comply with its necessary rules and regulations. For EU residents, the GDPR is the applicable law governing this document. In case of any conflict between a provision of this document and the GDPR, the rules of the GDPR shall prevail.
  
  Severability
  
  If, at any time, any of the provisions set forth in this document are deemed incompatible or invalid under applicable laws, those provisions will be considered null and void and will be removed from this document. All other provisions will not be affected by the laws, and the rest of the document will still be considered valid.
- Modifications
  
  These general conditions may be modified from time to time in order to maintain compliance with the law and to reflect any changes in the way we manage our site and how we expect users to behave on our site. We recommend our users to check these terms and conditions periodically to ensure they are informed of any updates. If necessary, we will inform users by email of changes to these conditions or we will post a notice on our site.
  
  Privacy and Confidentiality
  
  We are committed to protecting the privacy and security of our users' personal information in accordance with applicable laws in Quebec and Canada.
  
  Collection and Use of Information
  We only collect personal information necessary for the provision of our services and the operation of our website. This may include, but is not limited to, your name, email address, postal address, telephone number, and payment information. We use this information to process your transactions, communicate with you, improve our services, and fulfill our legal obligations.
  
  Consent
  In accordance with the law, your consent will be obtained for any collection, use, or disclosure of your personal information, except in cases provided by law. You will have the right to withdraw your consent at any time, subject to legal or contractual restrictions and upon reasonable notice.
  
  Access and Correction
  You have the right to access your personal information that we hold and to request its correction if it is inaccurate or incomplete. We are committed to providing access to your personal information promptly and facilitating any necessary corrections.
  
  Security
  We implement advanced technical and organizational security measures to protect your personal information against unauthorized access, loss, theft, disclosure, copying, use, or modification. We also commit to adhering to industry-specific security standards for the protection of sensitive information, such as financial information.
  
  Incident Response
  In case of a security breach affecting your personal information, we will inform you within a reasonable time frame and take necessary steps to minimize the damage and prevent future occurrences.
  
  PO-003 : Politique de sécurité et de confidentialité de l'information (French only)
  PR-006 : Procédure de gestion des renseignements confidentiels (French only)
- For any questions regarding the protection of your personal information, you can contact our privacy officer at the following address:
  
  Name : Philippe-Olivier Belcourt
  Position : Vice President and COO
  Email : [email protected]